Shipping & Returns
We want every purchase to delight you. If not, this policy provides a clear and transparent guide to returns and refunds.
1. 14‑Day No‑Reason Return
You may request a return within 14 days of receiving your package, without providing any reason. Items must remain unworn, with all tags attached, and in a condition suitable for resale.
2. Refund Lead Times
| Payment Method | Processing Time* | Estimated Arrival |
|---|---|---|
| Credit / Debit Card | Refund initiated within 2 business days after we receive and inspect the return | 3‑7 business days; some banks may take up to 15 business days |
| PayPal | Initiated immediately after inspection | Credited within 14 days; PayPal may take up to 30 days in certain jurisdictions |
| Bank Transfer | Initiated within 2 business days after inspection | 5‑10 business days |
*Processing time refers to the period from when we receive the returned item to when we submit the refund request. It does not include the payment provider’s posting time.
3. Return Shipping Costs
Return shipping costs are borne by the buyer. We recommend using a trackable courier service and retaining the tracking number to avoid loss or delay.
4. How to Return
Email [email protected] within the 14‑day window, including your order number and stating you wish to return.
Customer service will reply within 1 business day with the return address and packaging instructions.
Ship the item back as instructed and email us the tracking number.
Once we receive and inspect the package, we will submit the refund within 2 business days.
5. Non‑Returnable Items
Return request made after the 14‑day period;
Items that have been worn, washed, stained, are missing parts, or are otherwise unsuitable for resale;
Custom items or products marked “Final Sale / Non‑Returnable”.
6. Contact Us
If you have any questions about this policy, please email [email protected]. We are happy to help.